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International Bar Association's Annual Conference

IBA

Sep
22
2016

Date: September 22, 2016

Time: 10:30AM - 1:30PM

Location: Washington, DC

Topics

  • Client-facing KM: using knowledge management to strengthen your relationships with clients
     

Description:

Within that framework, we propose the following presentations:
- impact of knowledge management (KM) in key client account programs;
- building and using KM collaboration platforms with clients;
- making the most of training, reverse training and two-way secondments to know and better serve your client;
- the changing relationship between KM and business development, new governance and stakeholders; and
- KM and client relationship consequences of law firm expansion and merger.

Speakers

Professional Cropped Berson Susan Mintz

Susan W. Berson

Speaker

Susan advises health care industry clients and private equity firms in complex and high stakes transactions. She focuses on challenges facing managed care organizations, specialty pharmacies, and pharmacy benefit managers.