Per BTI Consulting, the firms that made the latest top 30 ranking performed 70% better than the typical firm in terms of client service. As the ranking notes, the firms are “client service stalwarts who continue to invest relentlessly [in client service] — no matter how well they do. They are convinced they can do better.”
To compile the ranking, BTI Consulting spoke with more than 350 in-house decision-makers who were asked to name firms that excelled in 17 different client-service-related activities, seven of which reigned supreme above all overs, including: mobilizing resources quickly, fielding the absolute best team, quickly assessing the situation, a commitment to help, delivering value for the dollar, client focus, and understanding the client’s business.
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