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ChatGPT's Real Estate Potential Is Big, But Attys Urge Caution

Head of Mintz’s Real Estate and Communications practice, Jeffrey A. Moerdler spoke to Law360Pulse about how OpenAI's new natural language AI tool ChatGPT could make the real estate industry more efficient. Jeffrey commented, "Real estate companies already employ artificial intelligence and chatbots to direct customer service calls and answer preliminary questions for loan applications, but it is easy for customers to get stuck in those systems. The breadth and smoothness of ChatGPT's text-to-language model can take that to another level with its ability to understand a broader array of questions and generate answers, such as providing mailing addresses for rent checks or the appropriate form to match a customer's needs."