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Posted On: 08.28.2017
Department: Research Services
Office: Boston, MA
The Senior Resource and Systems Specialist will serve the Firm by managing the access, and overall administration of the electronic resources and applications. This position requires an understanding of technology and resource and systems services within a large law firm. This position will report to the Manager, Resources and Systems.
Maintain use statistics for licensed electronic resources.
Understand content strengths and weaknesses along with statistics in order to make recommendations for additions and eliminations with the ability to set forth plans for implementation.
Work with other research services staff, IT and legal practice groups to ensure that relevant content is available, easy to access and use on the Firms intranet using SharePoint.
Understand electronic cataloging systems and work closely with the Resource & Systems team.
Recommend and implement changes with technology to improve the department’s efficiencies and workflow.
Work with multiple vendors to ensure we are receiving all technical benefits available and that we are aware of and implementing new technologies in a timely manner.
Work regularly with other research services staff in a highly collaborative and supportive environment and clearly explain and document for reference purposes, procedures needed to take advantage of electronic resources in the best way; this includes password generation, cost recovery reporting, document delivery and folder access, permissions and organization within Desksite.
Assume additional responsibilities as requested.
Bachelor’s degree required, MLS or JD preferred.
5+ years relevant experience in a law firm environment required.
Possess excellent verbal and written communication skills with an ability to influence others.
Ability to function in a fast-paced, service-oriented environment, prioritize multiple projects on a daily basis, and adjust to shifting priorities.
Strong planning, project management and organizational skills.
Strong sense of urgency and a high-energy level.
Facility analyzing, working with and presenting data.
Ability to collaborate and gain the respect, trust and confidence of the Firm’s attorneys and professional staff.
Possess a “hands-on” tactical approach.
Creative and proactive approach to problem solving.
Facilitate teamwork and identify opportunities to develop new processes/infrastructure.
Demonstrated ability to grasp and implement new concepts quickly.
Strong analytical abilities, resourcefulness, and attention to detail.
Ability to work independently and as part of a team with a proactive and positive style that fosters collaborative working relationships.
Outstanding sense of customer service.
Deep personal commitment to integrity, excellent judgment and the highest standards of ethics.
Must display the highest level of diplomacy, tact and discretion, with comfort in handling and maintaining confidential information.
Excellent computer skills, including proficiency in using Microsoft Word, Outlook, Excel and PowerPoint. Ability to quickly get up to speed and master new applications and software is critical.