Consumer Protection Defense

Integrated Defense Solutions for High-Stakes Consumer Protection Matters

Consumer-facing businesses are under intense regulatory and litigation pressure from state attorneys general, the Federal Trade Commission (FTC), the Department of Justice (DOJ), and plaintiffs’ lawyers. Mintz’s Consumer Protection Defense team delivers rapid, strategic counsel to help clients navigate and protect against these challenges. We combine trial-tested litigators, regulatory specialists, and industry-specific expertise to resolve investigations, defeat or narrow claims, and counsel companies facing compliance challenges, all while minimizing business disruption.

Our Experience

Our Approach

Consumer protection matters move fast — and so do we. Our team combines litigation strength with regulatory insight to craft strategies that protect your business from every angle. Our multidisciplinary team works seamlessly across legal, regulatory, and communications fronts to:

Conduct early risk assessments and develop multistate strategies through identifying exposure, prioritizing jurisdictions, and mapping enforcement trends for proactive defense.

Manage strategic communications and negotiations with the FTC, DOJ, and state attorneys general to shape outcomes and reduce risk.

Direct high-stakes litigation and class action defense including aggressive motion practice, class certification challenges, and trial readiness for complex cases.

Provide integrated advice on advertising, privacy, and product safety to prevent future exposure.

Coordinate seamless cross-disciplinary collaboration with Mintz’s privacy, health, and consumer product regulatory teams for holistic solutions.

Areas of Focus

FTC Consumer Protection Enforcement & Advertising Practices
DOJ Consumer Protection Branch Matters
State AG Investigations
Class Actions & Mass Arbitration
Privacy / Data Security in Consumer Context
Product Labeling, Marketing & Safety Issues

Government Investigations & Enforcement Actions

Government agencies have become increasingly aggressive in investigating and prosecuting companies and individuals in connection with a broad array of consumer protection statutes and federal regulations. The Mintz team has extensive experience defending against actions brought by the Federal Trade Commission, the Department of Justice, the Office of the Inspector General, the Department of Health and Human Services, and various state attorneys general. In particular, our State Attorneys General practice has dealt extensively with attorneys general around the country and handled multistate actions and joint investigations brought by groups of state attorneys — requiring immense coordination between parties and comprehensive legal strategies.

Consumer Class Actions

Class actions present unique challenges: high exposure, reputational risk, and complex procedural hurdles. Our team has a proven track record of defeating class certification, securing early dismissals, negotiating favorable settlements, and leveraging creative strategies to minimize litigation costs. We combine deep knowledge of consumer protection statutes with sophisticated motion practice and expert management to protect your brand when claims escalate into nationwide or multistate class actions.

Health Care Regulatory

Health care companies operate in a highly regulated market and our health care consumer protection team is adept at helping health care clients nationwide harmonize state and federal health care regulatory requirements with consumer protection authorities, as these requirements can touch all aspects of a health care company’s activities from their products and services, to marketing, advertising, billing, and business structures and practices.